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FAQs

Do you ship overseas?

Yes, we offer worldwide shipping.

How long does it take to create and ship my order?

Due to the complexity of the designs and the amount of work involved, it typically takes 4-8 weeks to complete and ship out a sculpture. Shipping times will vary based on your location. Please allow an additional time for delivery. We appreciate your understanding and patience.

How do I track my package?

We will send you a tracking number when
your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

How is the product made?

Each MY PAWZUKI art piece is meticulously handcrafted using the needle felting technique and 100% natural, ultra-soft wool. This process involves carefully compressing wool fibers by hand to sculpt detailed textures and lifelike shapes. The nose and mouth of each piece are also individually handmade. For full-body creations, a frame is built into the design to enhance the stability and flexibility of the paws and tail.

How do we ensure you’re satisfied with your custom piece?

Throughout the creation process, we’ll send you photos for your review. If you have any feedback or requests, we’ll discuss them with you and make adjustments to closely capture your pet’s unique features. We pay close attention to detail and are committed to reflecting your pet’s individual character.

Please note that while we strive to represent your pet as accurately as possible, slight color variations may occur due to differences in electronic screen displays. Additionally, the texture of wool and the natural limitations of the needle felting technique may prevent a 100% exact match. We appreciate your understanding.

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